PRIVACY POLICY

Last Modified: May, 2018

 

THIS SECTION OF THE WEBSITE AND THE SERVICES AIMS TO INFORM ALL USERS OF THE WAY WE HANDLE THE DATA AND INFORMATION WHICH IS COLLECTED FROM CLIENTS AND THE END USERS WHICH MAY BE BOUND BY SPECIFIC POLICIES AND DISCLAIMERS HAVE THE RIGHT TO BE INFORMED AND MUST CONSENT TO THE HANDLING OF THE DATA BY “INTAKEQ” (“US” OR “WE” OR “OUR”). BY USING THE SERVICES AND CONSENTING TO THE COLLECTION AND USE OF YOUR PERSONAL, HEALTH AND BUSINESS INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY YOU STATE TO AGREE AND ALLOW SUCH COLLECTION AND STORAGE OF PERSONAL INFORMATION BY INTAKEQ, EITHER DIRECTLY AS A DATA CONTROLLER, OR WHEN ACTING AS A DATA PROCESSOR FOR OUR CLIENTS. WHENEVER WE PROCESS DATA OF OUR CLIENT’S CUSTOMERS OUR DATA PROCESSING ADENDUM SHALL APPLY.

WE SHALL RETAIN ALL RIGHTS TO MAKE ANY LAW ABIDING CHANGES TO THESE POLICIES. IN THIS EVENT WE SHALL SEND YOU NOTICE THAT CHANGES HAVE BEEN MADE TO YOUR REGISTERED E-MAIL ADDRESS.

 

1. Collection of Personal and Business Information

To establish an account with us we may collect your personal and business information including your:

  • Full name;
  • Business name(s);
  • Mailing address;
  • Email address;
  • Phone number;
  • Social profiles and social profile user information (including, for example, where you elect to create an account and sign in using LinkedIn, Facebook, Google, Twitter and other accounts or where you elect to display your social media profiles and links);
  • IP address and location data, including geo-location data;
  • Website statistics and analytics data regarding your use of the Website and Service;
  • Other types of raw data relating to how you interact with the Website and Service, for example, your browser information and session duration;
  • Profile photos, business logos and trademarks (where you elect to upload them);
  • Payment, banking and credit card information (stored via a third party payment provider); and
  • All other information you provide or upload to our Website or Service.

Please note that third party service providers have their own privacy policies on the collection and use of your information. We recommend that you inform yourself of the content of such policies, as we do not have any control over them.

THE FUNCTIONALITY OF THE SERVICE PERMITS YOU, EITHER AS AN END-USER (PATIENT, CLIENT, CUSTOMER ETC.) OR A SERVICE PROVIDER, TO UPLOAD ADDITIONAL PERSONAL AND HEALTH INFORMATION. WHILE WE DO NOT REQUIRE SUCH INFORMATION OR USE SUCH INFORMATION, IF YOU ARE A SERVICE PROVIDER REQUESTING SUCH ADDITIONAL INFORMATION, YOU AGREE THAT YOU SHALL HAVE YOUR OWN PRIVACY POLICY IN PLACE WITH ALL PATIENTS, CLIENTS, CUSTOMERS OR OTHER USER YOU COLLECT OR RECORD INFORMATION FROM. 

TO THE EXTENT YOU (OR YOUR USERS) PROVIDE US WITH, OR UPLOAD DATA THAT INCLUDES THE PERSONAL OR HEALTH INFORMATION OF ANOTHER PERSON, YOU REPRESENT AND WARRANT THAT YOU HAVE THEIR AUTHORIZATION TO PROVIDE US WITH THAT INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS OF USE. YOU FURTHER REPRESENT AND WARRANT THAT YOU WILL ONLY COLLECT, STORE AND PROVIDE US WITH THAT INFORMATION TO THE EXTENT IT IS LAWFUL FOR YOU TO DO SO.

 

2.  Credit Card and Payment Processing Companies

We may also collect credit card and payment information from you via a third party payment provider. Thus, this information is not directly stored and processed by us, but by our third party payment provider. The terms of service and privacy policies and shall apply to the collection and use of your personal information. We only engage with third party service providers when they are compliant with applicable data privacy regulations and other applicable rules regarding the treatment and processing of data. If you have questions regarding our payment processor, please contact us.

 

3.  The Use of Your Personal Information

You consent to the collection of your personal information, and the personal or health information of third parties that are uploaded to our servers, and that this information shall also be used to:

  • Facilitate the operation of the Website and Service, including for example to remind you of appointments or provide the information to the relevant service provider. We may also send you emails and text messages to facilitate access to our Service;
  • Verify your contact information;
  • Support and improve the Website and Service we offer;
  • Provide user support and communicate with you about your account or services we offer;
  • Bill and collect money owed to us;
  • Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;
  • Meet legal requirements;
  • Seek the counsel of professional advisors, including lawyers;
  • Enforce compliance with any terms and conditions and applicable law; and
  • Enhance our Service offerings to you and offer you related products and services, whether by advertisements, electronic messages or otherwise.

TO THE EXTENT YOU USE OUR SERVICE TO COLLECT, STORE AND USE THE PERSONAL AND HEALTH INFORMATION OF A THIRD PARTY, YOU AGREE, REPRESENT AND WARRANT THAT YOU WILL ONLY COLLECT, STORE AND USE SUCH INFORMATION IF YOU HAVE THAT PERSON’S EXPRESS CONSENT AND TO THE EXTENT IT IS LAWFUL FOR YOU TO DO SO UNDER ANY APPLICABLE LAWS, RULES OR REGULATIONS. ADDITIONALLY, YOU STATE TO ONLY BE COLLECTING THE INFORMATION REQUIRED TO PROVIDE YOUR SERVICES AND TO DELETE ANY INFORMATION YOU NO LONGER REQUIRE TO PROVIDE ANY SERVICES OR ARE NOT LEGALLY OBLIGATED TO STORE.

 

4.  The Disclosure of Your Personal Information and Access to It

For the purposes of providing the Services, we shall from time to time disclose personal, health and business information to our employees and providers, which shall then use such information to for the specific purposes they are engaged for.

 

4.1 We operate the Websites and Service in conjunction with our independent contractors.  Our independent contractors may have access to your personal information in providing services to us, or providing you with access to the Website and Service.  We may use a variety of service providers, servers, employees in locations both inside and outside of Canada, which may make your personal information the subject of foreign laws and foreign legal proceedings.

 

4.2 We may also disclose your personal information (and the personal or health information of the third parties who upload it) to our successors (if our business or the Service is acquired by another legal entity) or any assignee of our assets relating to the Website and Service.

 

4.3 We will never use the collected personal, health and business information for commercial purposes or to sell it to a third party.

 

4.4 WE RESERVE THE RIGHT TO PROVIDE YOUR CONTENT AND INFORMATION (INCLUDING BUT NOT LIMITED TO YOUR PERSONAL, HEALTH AND BUSINESS INFORMATION, AND THE PERSONAL OR HEALTH INFORMATION OF THIRD PARTIES) UPLOADED TO OR COLLECTED BY OUR WEBSITE, SERVICE OR OTHERWISE TO THIRD PARTIES, INCLUDING GOVERNMENTS OR GOVERNMENT AGENCIES, WHENEVER REQUIRED BY LAW (SUCH AS IN RESPONSE TO A SUBPOENA, COURT ORDER OR OTHER LEGAL PROCESS IN ANY JURISDICTION), AND TO COOPERATE WITH LAW ENFORCEMENT AUTHORITIES IN THE INVESTIGATION OF ANY CRIMINAL OR CIVIL MATTER.

 

4.5 WHILE WE TAKE REASONABLE MEASURES TO PROTECT PERSONAL AND HEALTH INFORMATION, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, FOR THE LOSS OR THEFT OF YOUR PERSONAL OR HEALTH INFORMATION OR ANY DAMAGES CAUSED AS A RESULT THEREOF, SO LONG AS WE WERE NOT GROSSLY NEGLIGENT IN THE PROTECTION OF SAID INFORMATION.

 

5.  Retention of Your Personal Information

We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected.

As a client of our company and as an independent, to the extent you are legally obligated to retain personal or health records of your patients, prospects or customers, you agree to comply with such legal obligations without the reliance on our Service or on us.  You further agree that you are responsible for keeping your personal information, and the personal information of your users, clients, customers, patients, prospects and the like up to date and in conformity with all applicable laws, rules or regulations which govern you and us.

 

6.  Use of Cookies

Our Website and Service may place a "cookie" in the browser files of your computer. You hereby state to understand that cookies are used as part of the gathering of generic information from users and browsers and that they such information will be stored on the device you use to access the Services, or interact with the App, unless you disallow, prevent or otherwise block such cookies. Impeding the cookies from being stored may cause some parts of the Services not to work properly. Cookies help us identify former use and browsing behavior of users, and though the information gathered by such cookies we are able to improve parts of the site and the Services in general.

To understand more of what a cookie is, does and how to disallow the use of cookies on web browsers please visit http://www.allaboutcookies.org ,where you will be able to find relevant information on the subject of both cookies and the collection of data derived from their use.

 

7. GENERAL DATA PROTECTION REGULATION

This section is meant to apply to Citizens of the EU or the EEA, including the United Kingdom, and grant Users additional rights regarding the collected data. Notwithstanding the aforementioned, Users which do not fall under the description of the previous sentence shall also benefit from these provisions.

1. Principles pursued.
  1. As suggested by the GDPR, the amount of collected data has been kept to the minimum, and just suffices the purposes of what INTAKEQ needs to satisfy and be able to provide the Services;
  2. INTAKEQ shall inform you to your provided e-mail address of any changes made to this section or to these policies;
  3. The system shall require you to affirmatively consent with these policies and the terms of service of INTAKEQ;
  4. As soon as INTAKEQ becomes certain of a data breach, we will send out an email informing about such breach to the affected parties or subjects, within a reasonable amount of time, as determined by applicable laws and regulations;
  5. All notification, subscriptions, or other activities related to the service of INTAKEQ are set to the minimum by default.

2. Rights conferred.

You may send an email to security@intakeq.com to reasonably exercise any of the following rights:

  1. You may at any time require access to the data collected from you by INTAKEQ;
  2. You may request that the collected data be deleted pursuant to your right to be forgotten;
  3. You may require that your collected data is transferred to you in a digital and readable format, and, if technically possible and feasible, the collected data be transferred to a different data collector, if such bridge where also technologically available;
  4. You may require rectification regarding any information collected from you which contains mistakes or has been misconstrued.

Kindly allow our staff to respond to you in a reasonable amount of time for any email sent to the aforementioned address, for any of the rights considered in this section.

 

8. DISCLAIMER FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA

In compliance with applicable law of the European Economic Area (the “EEA”), we inform all Users residing in the EEA or where regulation of the EEA applies, that your personal information may be transferred and/or stored at a geographic setting which is outside of the EEA or where the EEA regulations regarding privacy of data and information does not apply like within the EEA. Also, your information may be processed by agents, staff or personnel of a supplier, agent, and affiliate or partner companies outside of the EEA; notwithstanding the aforementioned, INTAKEQ shall make reasonable efforts in order for the information and personal data under these Policies to be treated with care and in compliance with any rules regarding personal information of the EEA.

 

9. Inquiries

If you believe that we have not adhered to this Privacy Policy or would like to request an amendment to your personal information being held by us, please contact our Privacy Officer by e-mail sent to our privacy officer at security@intakeq.com. Only amendments which can be verified by us will be accepted.

 

 

ACCEPTABLE USE POLICY AND CODE OF CONDUCT

Last Modified: March, 2017

 

WE ACCEPT NO RESPONSIBILITY FOR YOUR ACTIONS OR THE ACTIONS OF OTHER USERS OF THE WEBSITE AND SERVICE (WHETHER ONLINE OR OFFLINE).

You agree to use our Website and Service in accordance with the following acceptable use and code of conduct guidelines.  In particular, you agree that you:

  1. Will not upload, copy, distribute, share, sell, create derivative works of, or otherwise alter or use any content, in whole or in part, for any purpose whatsoever except as expressly authorized in this acceptable use policy and the Terms;
  2. Will not upload, copy, distribute, share, or otherwise use content that is unlawful, obscene, defamatory, libelous, harmful, hateful, harassing, bullying, pornographic, threatening, racially or ethnically offensive or abusive, that would violate another person's rights (including their intellectual property rights), constitute or encourage a criminal offense, give rise to civil liability, or violate any local, state, provincial, national or international law or regulation, or that is otherwise inappropriate;
  3. Will not exploit the images of children or disclose personally identifiable information belonging to others;
  4. Will not upload, copy, distribute, share or otherwise use unsolicited or unauthorized advertising, promotional materials, or any junk mail;
  5. Will not upload, copy, distribute, share or otherwise use content that contains or embodies software viruses or any other malicious computer code that is designed to interrupt, undermine, destroy or limit the functionality of any computer software, hardware or communications equipment, or that is designed to perform functions on any software, hardware or equipment without the owner's express consent;
  6. Will not disclose your password or transfer your account to any third party, or allow any third party to access your account;
  7. Will not impersonate any person or entity;
  8. Will not access the Website and Service by any means other than through the interface provided by us for use in accessing the Website and Service. This includes not using or launching any automated system including, without limitation, any spider, robot (or "bot"), scraper or offline reader that accesses the Service in a way that sends more request messages to our servers in a given time period than a human reasonably can produce in the same time period.
  9. Will not interfere with or disrupt the Website, Service or servers or networks connected thereto, make the Service available over a network (other than our network) where it could be used by others or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
  10. Will not use the Website or Service to artificially generate traffic or page links to a Website or for any other purpose not intended;
  11. Will not collect, harvest or store any personally identifiable information, including user account information, from us;
  12. Will not use the Website or Service in a way that has any unlawful or fraudulent purpose or effect;
  13. Will not translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Website or Service, in whole or in part;
  14. Will not circumvent, disable, violate or otherwise interfere with any security related feature of the Website or Service;
  15. Will not rent, lease, sublicense, transfer, sell, trade, resell or exploit for any commercial purposes any portion of the Website or Service (including, without limitation, your account information, use of the Service or access to the Service;
  16. Will not use your account for your own commercial purposes by sublicensing any rights granted by the Terms or, in any way, sharing the benefit of your account with others. Your account is non-transferrable and may only be used by you;
  17. Will not use the Website or Service in any way that violates the Terms, or that aids, encourages, or purports to authorize anyone else to violate the terms of this policy;
  18. Will not use the Website or Service in any way that intentionally or unintentionally violates any applicable local, state, provincial, national or international law, rule or regulation;
  19. Will not employ misleading e-mail addresses or falsify information in any part of any communication;
  20. Will not upload, transmit, disseminate, post, store or post links to any content that:
    • prohibits from transmitting or posting by law, or by contractual or fiduciary relationship;
    • facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures;
    • interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack or any other means resulting in a crash of a host either deliberately or by negligence;
    • infringes on, or contributes to any infringement of, any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party.

We reserve the right in our sole discretion to revise this policy, which shall be posted on the Website and Service.