Preparing for your Telehealth Session

Attention iPhone, iPad and Mac Users

A recent Safari update has created a bug in the WebRTC that affects the call audio.

If you are on iPhone or iPad, make sure you are not on version 14.2. If you are on iOS 14.2, you should use a different device for the call, or update to the latest version.

If you are on a Mac, please join the meeting using Google Chrome or Firefox.

The bug has been fixed on iOS 14.3, so if you are on iPhone or iPad, please install the last update from Apple.

Last updated: Dec 15th, 2020

1 Choose the device you will be using

The following devices are supported:
  • Laptop computer with built-in camera, speaker and microphone.
  • Desktop computer with a webcam, speakers and microphone.
  • Tablet or smartphone, running Android or iOS.

Make sure that the device has access to high-speed internet.

2 Choose the browser you will be using

  • If on a laptop or desktop computer, use Chrome, Firefox or Safari.
  • If on iPhone or iPad, use Safari.
  • If on Android, use Chrome.

3 Test Your Setup

Go to the device and browser you plan to use, and access this page to perform a hardware check:

Open Test Page 

Note that you will be asked to give the browser permission to access your camera and microphone.

If any of the tests fail, make sure to troubleshoot using this article: Troubleshoot Article

4 Arrive Early and Follow These Tips

On the day of your session, please get online 15 minutes early and follow these tips to ensure a smooth session:
  • Restart your computer/device.
  • Close any other apps or programs that may be open.
  • On mobile devices, do not switch to another app or tab during the session.
  • Make sure other people in your house are not streaming (Netflix, Youtube, etc.) or downloading large files while you are on the meeting.
  • Run the test on step 3 above to make sure everything is ready.
  • If you have difficulty hearing the other participants, use headphones.